Are you maximizing profit with every customer by up-selling? If you’re not, you’re leaving money on the table; potentially a lot. What is up-selling? According to Wikipedia, Upselling (sometimes ‘up-selling’) is a sales technique whereby a salesperson induces the customer to purchase more expensive items, upgrades, or other add-ons in an...

Answer Your Phone When Customers Call Answering your phone may seem like the most obvious tip to give that it really doesn’t even need to be a tip. However, when you start to get busy it’s very easy to let that phone call go missed and decide to just call the customer back. There are some problems with this though. You could be throwing money out...

Customers Giving You a Headache? Fire Them! It’s inevitable that you will run into problem customers at some point in your handyman business. There are some people out there that are just hard to deal with and offer more headache than anything to you business. Maybe they are always haggling you on price, or they always want to schedule work at the...

After completing a few jobs for a few different customers one day, I started thinking about how I treat them and cater to their needs. I noticed that I naturally treated each one different depending on what their needs were. I’m not talking so much about the level of customer service that I am giving them. I give everyone a very high level of ...

When starting a handyman business one of the first and most important things you are going to need to focus on is building your customer or client list. The handyman business thrives on repeat customers so focus your energy here early on. Build Your Customer List Early On From the moment you complete the first job you ever do for your first customer you...